Aangan
Legal · Aangan India

The fine print, as plainly as we could write it.

DRAFT — NOT YET LEGAL ADVICE. These documents are starter drafts. Before Aangan accepts a paying booking they must be reviewed by Indian counsel competent in the IT Act 2000, the Consumer Protection Act 2019, the DPDP Act 2023, the CGST Act, and Section 194-O of the Income Tax Act. Replace this banner with the reviewed version before launch.

Refund amounts are governed by the Cancellation Policy. This page covers how refunds are processed and what to do if something goes wrong.

Process

  • Cancellation → refund quote shown on screen → confirm → instant in-app status update.
  • For real-money bookings, the refund is issued to Razorpay within minutes; the bank/UPI app then settles within the windows listed in the Cancellation Policy.
  • Each refund is logged with a reference number that appears in your bank statement.

If the refund hasn't arrived

  • Wait until the end of the typical settlement window before raising a dispute (UPI is fastest, cards slowest).
  • Email support@aangan.in with your booking ID, refund reference and a screenshot of your latest bank statement. We will trace it with Razorpay within 2 working days.
  • If the funds are not located within 10 working days from the refund being initiated, we will make you whole through an alternate method (UPI to a verified VPA you nominate) and pursue recovery with the payment partner ourselves.

Chargebacks

Please reach out to us before initiating a chargeback. Chargebacks raised without a documented attempt to resolve directly may be defended by Aangan, which can result in your bank reversing the chargeback. The friendlier path is faster and almost always works.

GST adjustment

Where a refund is processed in the same month as the booking, the GST collected is refunded in full. Where a refund crosses GST return periods, we issue a credit note as required under the CGST Act; the net amount you receive is unchanged but the GST flow is reflected in your invoice trail.

Last updated: 2026-08-25.